FAQs
1. What kind of jewellery does ElixieriaGems offer?
ElixieriaGems offers thoughtfully curated jewellery designed to reflect elegance, individuality, and timeless appeal. Each piece is created to complement both everyday moments and special occasions.
2. Are your products suitable for daily wear?
Yes. Many of our designs are created with comfort and durability in mind. However, we recommend following our jewellery care guidelines to preserve their beauty over time.
3. How do I place an order?
Simply browse our collections, select the product you love, add it to your cart, and proceed to checkout. The process is secure, simple, and user-friendly.
4. What payment methods do you accept?
We accept secure online payments through trusted payment gateways, including UPI, debit cards, credit cards, and net banking. All transactions are encrypted for your safety.
5. Do you offer Cash on Delivery (COD)?
Availability of Cash on Delivery depends on your location and order value. If COD is available for your order, it will appear as an option at checkout.
6. How long does shipping take?
Orders are usually processed within 1–3 business days. Delivery timelines may vary based on your location, but we always strive to ensure timely and safe delivery.
7. How can I track my order?
Once your order is shipped, you will receive tracking details via email or message, allowing you to follow your package until it reaches you.
8. What is your return or exchange policy?
We want you to love your purchase. If you receive a damaged or incorrect product, please contact us within the specified time mentioned in our Return Policy. Each request is reviewed with care and fairness.
9. How should I care for my jewellery?
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Read Jewellery Care Instructions provided on the website.
10. Will the jewellery look exactly like the pictures?
We make every effort to display our products accurately. However, slight variations may occur due to lighting, screen settings, or handcrafted details—making each piece uniquely yours.
11. Can I cancel or modify my order after placing it?
If your order has not yet been processed or shipped, you may request a cancellation or modification. Please contact us as soon as possible for assistance.
12. How can I contact ElixieriaGems?
We’re always happy to help. You can reach us at: