SHIPPING & DELIVERY POLICY- ELIXIERIA GEMS
At ElixieriaGems, we understand that receiving your jewellery is just as special as choosing it. We take great care to ensure that every order is packed securely and delivered safely to your doorstep.
Order Processing
All orders are carefully processed within 1–3 business days after confirmation. Once your order is prepared for dispatch, you will receive a notification with shipping details.
Please note that processing times may vary slightly during sales, festive seasons, or unforeseen circumstances.
Shipping Timeline
Delivery timelines depend on your location:
Orders are typically delivered within 5–10 business days after dispatch.
Remote or non-metro locations may require additional time.
We work with reliable delivery partners to ensure timely and safe delivery, but occasional delays beyond our control may occur.
Shipping Charges
Shipping charges, if applicable, will be clearly mentioned at checkout before you complete your purchase. Any promotional free-shipping offers will be applied automatically.
Order Tracking
Once your order is shipped, tracking details will be shared via email or message so you can follow your package until it reaches you.
Delivery Address
Please ensure that your shipping address and contact details are accurate at the time of placing your order. ElixieriaGems is not responsible for delays or delivery issues caused by incorrect or incomplete address information.
Delays & Unexpected Situations
While we strive to meet estimated delivery timelines, delays may occur due to factors such as weather conditions, courier service disruptions, or regional restrictions. In such cases, we appreciate your patience and understanding.
Damaged or Missing Packages
If your order arrives damaged or if you believe a package is missing, please contact us within 24 hours of delivery with relevant details. We will review the matter promptly and assist you in the best possible way.
Contact Us
If you have any questions regarding shipping or delivery, feel free to reach out to us: